Support

Welcome to the Fengco Support!

Fengco handles the support for dSPACE and MES products in Sweden. When contacting Fengco support a description of the problem as well as the following information is required:

  • dSPACE release
  • Matlab-Release
  • License number
  • any used hardware

To simplify and speed up the handling of support cases please create and attach a dSPACE support information file.

To Create a dSPACE Support File

  1. Execute the dSPACE installation manager
  2. Switch to the tab “Diagnostics” -> “Product Information”
  3. Select “Basic General Information”, “Extended General Information” and the product related to the support request.
  4. Press “Save Information” and name the created .zip file

Fengco Remote Support

To quickly and easily solve your problems we have the possibility to remotely connect to your computer. Download Fengco Remote Support from the button below and contact us.

Updates and Patches

We recommend to always use the latest version of the used dSPACE release. The latest versions for each release is found via the button below.

Frequently Asked Questions

We have had many support questions and several of these are asked frequently. dSPACE FAQ has detailed answers to many questions  e g:

  • Installation related problems
  • License related questions
  • Compatibility
  • Product specific question for e g RTI, ControlDesk, …

MES Support

Support för produkter från Model Engineering Solutions (MES) hanteras direkt av MES.

Support for Model Engineering Solutions (MES) are handled directly by MES.

Phone: +49 30 2091 6463 22

E-mail: support@model-engineers.com

Support Survey

9.3/10

We can proudly present the result from our customer support survey, where we once again got a very high grade. Thank you to our customer that gives us continued confidence in their test and development processes!

Contact Our Support

support@fengco.se

Other Questions